TownSuiteDefine your stratagy and business process, the software caters to your pre-existing work flows. Don't have a suitable work flow? That's fine too, we can help you build a winning workflow from the ground up.
One of the few applications built from the ground up for municipalities and their stakeholders with hundreds of features added annually.
Everything linked in one source. Processes to ensure your data is correct and remains that way. External information included.
Connect to Asset Management, Finance, GIS, HRIS, Event & Facilities Management, and eBilling and payments - all from one source.
Everything works in real time, and everything works the way you want it to since it is configurable to how you do things.
Overloaded with emails? TownSuite Service Requests can be your key to diminishing your mailbox pollution.
No need to worry about accessibility. Desktop, tablet, mobile, email? We got simplified views for each and them some
You choose who you want to be able to submit and how. Only registered users, covered. Anonymous users via our embedded forms, covered. Staff submission only, covered. Anything in between, covered.
Using tools such as labels and departments, define what gets assigned to whom. Direct to employee or general view for several employees, you call the shots.
Want notifications sent to your dashboard, other parts of TownSuite or through traditional email? It's all ready to go under the hood with just a few settings either globally or per user.
Have several questions that are asked frequently? Define them as a FAQ, include pictures/videos for resolution to the inquiry and pin it to any label/department so it will pop up prior to user submission.
Keep track of public and private comments, status changes, actions and more for each request on one page so you do not have to go looking for details.
Since everything is captured in the system and everything kept up to industry standards, you have a solid audit trail for any inquries that require it.
Record SLA, first reply times, Time to completion, feedback and more from our visual dashboards.
Any request can turn into somthing within TownSuite. For example a pothole is reported, that can transfer into a work order with the stakeholder being informed of the status in real time if desired.
Record SLA, first reply times, Time to completion, feedback and more from our visual dashboards.
Available to add directly to your website with dozens of options for prebuilt templates or simply style your own with CSS. Only 4 lines of code preloading all prerequisites.