Cookie Policy

The short version: townsuite.com does not use cookies to track you, and it does not run any third-party analytics or advertising. There is no Google Analytics, no Tag Manager, no Meta pixel, no Hotjar, no Segment — nothing of that kind. Our fonts are self-hosted, so even loading a page does not call out to an external font service. This is a deliberately privacy-respecting marketing site.

Because we don't set tracking cookies, there is no cookie banner to click through. Instead, the few things the site needs to remember are kept in your own browser using localStorage and sessionStorage — small stores that live on your device, are not transmitted to us the way cookies are sent with every request, and are used only for the functions described below.

What we store, and why

Preferences (localStorage — kept until you clear it)

• Theme — your light or dark mode choice, so the site opens the way you left it (ts-theme).
• Chat window size — if you resize the "Ask TownSuite" chat window, we remember those dimensions (ts-chat-w, ts-chat-h).
• Demo viewer zoom — your zoom level in the interactive demo viewer (ts-demo-zoom).

Chat session (sessionStorage — cleared when you close the tab)

• A short anonymous session token plus the open/closed state and transcript of your current "Ask TownSuite" conversation, so the chat stays with you as you move between pages (ts-chat-token, ts-chat-convo, ts-chat-log, ts-chat-open). This copy in your browser is discarded as soon as you close the tab.

Separately, when you send a message to "Ask TownSuite," it is processed by our TownSuite Intelligence service to generate a reply, and we keep a generic log of these conversations on our own servers for conversation context and for usage and token tracking. These logs are operational only — they are not used for advertising or to build a marketing profile about you, and they are not shared with third-party trackers.

311 request draft (localStorage — temporary, wiped on load)

• If you open the "Book a demo" request form, it temporarily holds the fields you've started filling in so a reload doesn't lose your draft. The widget wipes any leftover draft from a previous session each time it loads, so old entries don't carry over.

Embedded third-party content

Two parts of the site load content from other companies, and those companies operate under their own policies:

• Vimeo video — our "big picture" page embeds a video hosted by Vimeo (player.vimeo.com). When that video loads, Vimeo is a third party that may set its own cookies. Their handling is governed by Vimeo's privacy policy.
• Mapbox maps — the "Book a demo" request form uses Mapbox (api.mapbox.com) for its map and location features. Mapbox processes those map requests under its own terms.

Clearing this data

You're in full control. To remove what's stored, clear the site data for townsuite.com in your browser's privacy or site-settings menu (most browsers let you clear cookies and site data — including localStorage and sessionStorage — per site). Closing the tab already clears the chat session on its own.

Nothing here is required to read the site. If you clear this data, the site simply forgets those preferences: the theme resets to your system default, the chat window returns to its default size and starts a fresh conversation, and the demo viewer zoom resets. No content is lost.

For questions about this policy, contact our Privacy Officer at privacy@townsuite.com. See also our Privacy Policy.