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Frequently asked questions
Straight answers about TownSuite mERP® — sovereignty, hosting, modules, pricing, onboarding and security.
What is TownSuite mERP?
A municipal ERP (“mERP”) — one connected platform covering finance, land, assets, work, people and citizen-facing services for Canadian municipalities, built and supported in-house since 1987.
What does “operational sovereignty” mean, and how is it different from data residency?
Data residency only means data is stored in Canada; operational sovereignty means the systems and the company operating them answer to Canadian law alone, with no foreign-jurisdiction reach (e.g. foreign cloud/access statutes). TownSuite is a 100% Canadian-owned, Canadian-controlled private corporation (CCPC).
Where is TownSuite hosted?
On independently certified Canadian infrastructure (Cirrus, Micrologic's cloud), within Canada.
Is my municipality’s data subject to U.S. or other foreign law?
TownSuite’s sovereignty model is designed so municipal data answers to Canadian law alone; it does not depend on a foreign-owned cloud.
Which modules are included?
Financial (the hub), Purchasing & Inventory, Land Management, Mapping, People Management (HRIS/Payroll), Work Management, Asset Management, eBills & ePayments, Point of Sale, ePermitting, 311 Citizen Service Requests, Recreation & Facility Bookings, and TownSuite Intelligence. Explore the modules.
Do the modules integrate with each other?
Yes — everything connects natively to Financial; no third-party integrations required to stitch the suite together.
How does pricing work?
An annual subscription plus a one-time per-module implementation fee; enhancements are included in releases (not billed as upgrades), and ongoing fees track the Bank of Canada inflation rate — designed for predictable council budgeting.
How does onboarding & implementation work?
A staged process (assess, build, go-live, post-go-live) with TEST/STAGING/LIVE sign-off gates so migration isn’t a risky all-at-once switch.
What security and privacy certifications apply?
The hosting infrastructure holds SOC 2 Type II and ISO 27001/27017/27018/9001 (these are held by Cirrus, Micrologic's cloud — the hosting infrastructure — not by individual TownSuite applications). TownSuite operates under Canadian privacy law (PIPEDA).
What is TownSuite Intelligence?
Sovereign AI on a municipality’s own data, run inside a Canadian-operated datacentre under TownSuite’s operational-sovereignty model.
Is TownSuite Canadian-owned?
Yes, 100% Canadian-owned, founded in Gander, Newfoundland & Labrador in 1987, serving municipalities across multiple provinces.
How do we get a demo or get in touch?
Use the “Book a demo” button (opens an in-page request form) or the Ask TownSuite chat; the team is Canadian-based.
Still have questions?
Ask TownSuite, our AI assistant, is here to answer any question about TownSuite and townsuite.com — ask it anything for an immediate response (look for the “Ask TownSuite” button in the corner of any page). Prefer a person? Tell us how your municipality works and we’ll tailor a walkthrough, or contact us directly.