TownSuite® Municipal Software is a proprietary suite of software products that are developed and maintained by PROCOM Data Services Inc. PROCOM is a Canadian company located in Gander, Newfoundland & Labrador, and is solely focused on the development of cutting edge municipal software solutions for the municipal marketplace. PROCOM has been committed to providing its municipal clients with the highest level of product and service quality, and 2012 marks its 25th year in business.
PROCOM’s team works closely together in a team-oriented environment to maintain the highest standard of product and service quality. Working together to continuously develop and improve TownSuite® Municipal Software, the PROCOM team ensures that the products and services that they have available meet the software needs of their municipal clients.
Since its formation over two decades ago, PROCOM has developed a truly “municipal” series of municipal accounting products and related services, ensuring that the requirements of our existing and future municipal clients can be met. Over time, our software has evolved with the dynamic computing and accounting needs of our clients, utilizing current programming and security technology, and utilizing a network of internal and external resources to ensure that functions are available to meet clients’ needs and meet them efficiently.
PROCOM recognizes the importance of an extensive on-site installation and training program, with training exercises and activities tailored to meet the needs of software users. Time is taken to assess the training requirements of each new installation to ensure that the delivered training fits the dynamic working environment of each municipal office.
Our proven Support Program is second to none, with timely, one-on-one support available to software users via phone, fax and / or e-mail. All support activity is monitored to ensure that clients are receiving the highest level of software support, and that all issues are addressed in a professional manner.
PROCOM is a longstanding member of the Newfoundland and Labrador Association of Municipal Administrators (NLAMA). PROCOM takes pride in participating in events organized by this along with other associations that include Municipalities Newfoundland and Labrador (MNL), Association of Municipal Administrators of Nova Scotia (AMANS) and the Association of Municipal Administrators of New Brunswick (AMANB). PROCOM is committed to supporting its clients in their efforts to share knowledge and participate in training opportunities that enable them to better serve the stakeholders of municipal government.
PROCOM is committed to providing and supporting comprehensive and dynamic municipal accounting systems. The skills of our professional employees are strengthened as a team, and applied in the coordinated approach that is employed to achieve our goals and objectives.